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Payment Policy

The payment in full is required prior to the commencement of the training. If a company is covering the training costs, in accordance with the reservation confirmation, you will receive an invoice to be paid within 7 working days from the invoice issue date. Reservation will be withheld until the payment in fully made.

If you are covering training costs as an individual, you may choose between two payments options – payment in full or in installments. If you choose to pay in full, we will send you the invoice with 7 – day payment date starting from the invoice issue date.

If you opt for installments, the training must be fully paid before the training date as well.

You can pay in two or three installments, depending on the date you registered.

 

Installments (for Advanced Certified Scrum Master Course – A-CSM)

Two installments

If you register by 05.02.2021. you have an option to pay in two installments (for Advanced Certified Scrum Master Course in March). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 05.02.)
I installment Payment date 7 days from registration
II installment Payment date until 25.02.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Advanced Certified Scrum Product Owner Course – A-CSPO)

Three installments

If you register by 10.02.2021. you have an option to pay in three installments (for Advanced Certified Scrum Product Owner Course). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 10.02.)
I installment Payment date 7 days from registration
II installment Payment date until 08.03.
III installment Payment date until 05.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 01.03.2021. you have an option to pay in two installments (for Advanced Certified Scrum Product Owner Course). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 01.03.)
I installment Payment date 7 days from registration
II installment Payment date until 05.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Certified Scrum Master Course and Certified Scrum Product Owner Course)

Three installments

If you register by 17.02.2021. you have an option to pay in three installments (for Certified Scrum Master Course and Certified Scrum Product Owner Course in April). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 17.02.)

I installment Payment date 7 days from registration
II installment Payment date until 17.03.
III installment Payment date until 07.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 10.03.2021. you have an option to pay in two installments (for Certified Scrum Master Course and Certified Scrum Product Owner Course in April). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 10.03.)

I installment Payment date 7 days from registration
II installment Payment date until 07.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Certified Scrum Master Course – Extended)

Three installments

If you register by 24.02.2021. you have an option to pay in three installments (for Certified Scrum Master Course – Extended in April). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 24.02.)

I installment Payment date 7 days from registration
II installment Payment date until 24.03.
III installment Payment date until 14.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 17.03.2021. you have an option to pay in two installments (for Certified Scrum Master Course – Extended in April). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 17.03.)

I installment Payment date 7 days from registration
II installment Payment date until 14.04.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Certified Agile Leadership I Course)

Three installments

If you register by 01.03.2021. you have an option to pay in three installments (for Certified Agile Leadership I Course in May). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 01.03.)

I installment Payment date 7 days from registration
II installment Payment date until 08.04.
III installment Payment date until 05.05.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 01.04.2021. you have an option to pay in two installments (for Certified Agile Leadership I Course in May). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 01.04.)

I installment Payment date 7 days from registration
II installment Payment date until 05.05.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

 

Methods of Payment

  • Wire Transfer (Bank Transfer)
  • Payment Card

For domestic companies and individuals, all payments must be made in RSD, whereas foreign companies can pay in EUR via invoice. No cash payments will be accepted!

 

Cancellation/Change Policy

In order to give our customers, the best possible experience as of July, 2019 Puzzle Software has enforced the Cancellation Policy to ensure that our customers are able to sign up for training they wish to attend.

 

All payments have to be made no later than 5 business days prior to a training. If a reservation is made less than 5 days prior to the training, the payment has to be made immediately.

 

Training certificates will not be issued to any participant who is no-show (for any reason) or to any participant who didn’t attend the entire training (all training days).

 

Cancellation Period Terms
More than 14 calendar days from a scheduled training start date No penalty, 100% of amount paid refund
7-14 calendar days from a scheduled training start date 80% of amount paid refund
Less than 7 calendar days from a scheduled training start date No refund

* No refund for no-show

Please Note: Puzzle Software reserves the right to cancel any training at any time with a notice to the participants. If Puzzle Software cancels a course, participants may either opt for a transfer of the registration payment amount toward a future course or to receive a refund for the registration payment amount only. All other expenses are the responsibility of participants.

 

Contact

Phone
+381 11 4500 733

Email
scrum@puzzlesoftware.rs