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Payment Policy

The payment in full is required prior to the commencement of the training. If a company is covering the training costs, in accordance with the reservation confirmation, you will receive an invoice to be paid within 7 working days from the invoice issue date.

If you are covering training costs as an individual, we will send you the invoice with 7 – day payment date starting from the invoice issue date.

Reservation will be withheld until the payment in fully made.

 

Methods of Payment

  • Wire Transfer (Bank Transfer)
  • Payment Card

For domestic companies and individuals, all payments must be made in RSD, whereas foreign companies can pay in EUR via invoice. No cash payments will be accepted!

 

Cancellation/Change Policy

In order to give our customers, the best possible experience as of July, 2019 Puzzle Software has enforced the Cancellation Policy to ensure that our customers are able to sign up for training they wish to attend.

 

All payments have to be made no later than 5 business days prior to a training. If a reservation is made less than 5 days prior to the training, the payment has to be made immediately.

 

Training certificates will not be issued to any participant who is no-show (for any reason) or to any participant who didn’t attend the entire training (all training days).

 

Cancellation Period Terms
More than 14 calendar days from a scheduled training start date No penalty, 100% of amount paid refund
7-14 calendar days from a scheduled training start date 80% of amount paid refund
Less than 7 calendar days from a scheduled training start date No refund

* No refund for no-show

Please Note: Puzzle Software reserves the right to cancel any training at any time with a notice to the participants. If Puzzle Software cancels a course, participants may either opt for a transfer of the registration payment amount toward a future course or to receive a refund for the registration payment amount only. All other expenses are the responsibility of participants.

 

Contact

Phone
+381 11 4034 282

Email
scrum@puzzlesoftware.rs