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Payment Policy

The payment in full is required prior to the commencement of the training. If a company is covering the training costs, in accordance with the reservation confirmation, you will receive an invoice to be paid within 7 working days from the invoice issue date. Reservation will be withheld until the payment in fully made.

If you are covering training costs as an individual, you may choose between two payments options – payment in full or in installments. If you choose to pay in full, we will send you the invoice with 7 – day payment date starting from the invoice issue date.

If you opt for installments, the training must be fully paid before the training date as well.

You can pay in two or three installments, depending on the date you registered.

 

Installments (for Advanced Certified Scrum Product Owner Course – A-CSPO)

Two installments

If you register by 14.09.2020. you have an option to pay in two installments (for Advanced Certified Scrum Product Owner Course in October). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 14.09.)
I installment Payment date 7 days from registration
II installment Payment date until 12.10.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Advanced Certified Scrum Master Course – A-CSM)

Three installments

If you register by 14.09.2020. you have an option to pay in three installments (for Advanced Certified Scrum Master Course). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 14.09.)
I installment Payment date 7 days from registration
II installment Payment date until 12.10.
III installment Payment date until 04.11.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 14.09.2020. you have an option to pay in two installments (for Advanced Certified Scrum Master Course). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 14.09.)
I installment Payment date 7 days from registration
II installment Payment date until 12.10.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Installments (for Certified Agile & Scrum Courses in November)

Three installments

If you register by 31.08.2020. you have an option to pay in three installments (for Certified Agile & Scrum Courses in November). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

3 installments (registration period till 31.08.)

I installment Payment date 7 days from registration
II installment Payment date until 05.10.
III installment Payment date until 09.11.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Two installments

If you register by 28.09. you have an option to pay in two installments (for Certified Agile & Scrum Courses in November). The invoice will be sent the same day you registered, and the payments term for the first installment is 7 days. For each of installments there will be reference number within invoice.

Below are installments’ dates:

2 installments (registration period till 28.09.)

I installment Payment date 7 days from registration
II installment Payment date until 09.11.

If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice.

 

Methods of Payment

  • Wire Transfer (Bank Transfer)
  • Payment Card

For domestic companies and individuals, all payments must be made in RSD, whereas foreign companies can pay in EUR via invoice. No cash payments will be accepted!

 

Cancellation/Change Policy

In order to give our customers, the best possible experience as of July, 2019 Puzzle Software has enforced the Cancellation Policy to ensure that our customers are able to sign up for training they wish to attend.

 

All payments have to be made no later than 5 business days prior to a training. If a reservation is made less than 5 days prior to the training, the payment has to be made immediately.

 

Training certificates will not be issued to any participant who is no-show (for any reason) or to any participant who didn’t attend the entire training (all training days).

 

Cancellation Period Terms
More than 14 calendar days from a scheduled training start date No penalty, 100% of amount paid refund
7-14 calendar days from a scheduled training start date 80% of amount paid refund
Less than 7 calendar days from a scheduled training start date No refund

* No refund for no-show

Please Note: Puzzle Software reserves the right to cancel any training at any time with a notice to the participants. If Puzzle Software cancels a course, participants may either opt for a transfer of the registration payment amount toward a future course or to receive a refund for the registration payment amount only. All other expenses are the responsibility of participants.

 

Contact

Phone
+381 11 4034 282

Email
scrum@puzzlesoftware.rs