Please get familiar with Payment Policy – Agile education
The payment in full is required prior to the commencement of the training.
For companies
If a company is covering the training costs, in accordance with the reservation confirmation, you will receive an invoice named on company. Invoice has to be paid within 14 working days from the invoice issue date, but not later that starting date of the training. Reservation will be withheld until the payment in fully made.
For individuals
If you are covering training costs as an individual, you will receive an invoice named on you as individual. As individual you may choose between two payment options – payment in full or in installments. If you choose to pay in full, we will send you the invoice with 14 – day payment term (no later than starting date of the training), starting from the invoice issue date.
If you choose to apply as individual and to pay in installments –submit your application on e-mail: scrum@puzzlesoftware.rs. We will send you the invoice the same day you have registered. For each of installment there will be reference number within invoice. If you opt for the installments, the fee for the training must be fully paid before the training starting date, as well.
Depending on registration date, in our Payment Policy – Agile education, individuals can find 2 options: three or two installments. Below are options for each specific training:
Agility in Marketing (ICP-MKG) certification with Christophe Martinot (16th Agile Month) March
If you register by 20.12.2022. you have an option to pay in 3 installments;
| 3 installments (registration till 11.11.2022.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 20.01.2023. |
| III installment | Payment date until 20.02.2023. |
If you register by 13.01.2023. you have an option to pay in 2 installments;
| 2 installments (registration period till 13.01.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 20.02.2023. |
Agile Coaching Master Class ICP-ACC Certification with Ilija Popjanev 3rd – 7th March)
If you register by 24.12.2022. you have an option to pay in 3 installments;
| 3 installments (registration till 24.12.2022.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 24.01.2023. |
| III installment | Payment date until 24.02.2023. |
If you register by 16.01.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 16.01.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 24.02.2023. |
Agile Coaching Master Class ICP-ACC Certification with Ilija Popjanev 13rd – 17th March)
If you register by 30.12.2022. you have an option to pay in 3 installments;
| 3 installments (registration till 30.12.2022.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 10.02.2023. |
| III installment | Payment date until 10.03.2023. |
If you register by 03.02.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 03.02.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 10.03.2023. |
Installments (for Management 3.0 Foundation Workshop with Vladimir Kelava 18th – 19th May)
If you register by 28.03.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 28.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 04.05.2023. |
Installments (for Certified Scrum Master Course with Petri Heiramo 27th-29th March 2023)
If you register by 13.01.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 13.01.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 20.02.2023. |
| III installment | Payment date until 20.03.2023. |
If you register by 13.02.2023 you have an option to pay in 2 installments;
|
2 installments (registration period till 13.02.) | |
|
I installment | Payment date 7 days from registration |
| II installment |
Payment date until 20.03.2023. |
Installments (for Certified Scrum Product Owner Course with Petri Heiramo, 24th – 26th April)
If you register by 10.02.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 10.02.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 17.03.2023. |
| III installment | Payment date until 17.04.2023. |
If you register by 10.03.2023 you have an option to pay in 2 installments;
|
2 installments (registration period till 10.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment |
Payment date until 17.04.2023. |
Installments (for Certified Agile Leadership Course (Essential/Teams) 19th – 21st April)
If you register by 08.02.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 08.02.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 14.03.2023 |
| III installment | Payment date until 14.04.2023. |
If you register by 06.03.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 06.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 14.04.2023. |
Agility in HR (ICP-AHR) certification 20th – 21st April)
If you register by 08.02.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 08.02.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 14.03.2023 |
| III installment | Payment date until 14.04.2023. |
If you register by 06.03.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 06.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 14.04.2023. |
Installments (for Advanced Certified Scrum Master Course 2nd – 3rd May)
If you register by 20.02.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 20.02.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 26.03.2023 |
| III installment | Payment date until 26.04.2023. |
If you register by 19.03.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 19.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 26.04.2023. |
Installments (for Advanced Certified Scrum Product Owner Course 4th – 5th May)
If you register by 20.02.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 20.02.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 26.03.2023 |
| III installment | Payment date until 26.04.2023. |
If you register by 19.03.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 19.03.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 26.04.2023. |
Installments (for Certified Agile Leadership Course (Essential/Teams) 5th – 7th June)
If you register by 24.03.2023 you have an option to pay in 3 installments;
| 3 installments (registration till 24.03.) | |
| I installment | Payment date 7 days from registration |
| II installment | Payment date until 30.04.2023 |
| III installment | Payment date until 29.05.2023. |
If you register by 21.04.2023 you have an option to pay in 2 installments;
| 2 installments (registration period till 21.04.) | |
|
I installment | Payment date 7 days from registration |
| II installment | Payment date until 29.05.2023. |
Methods of Payment
According to Payment Policy – Agile education you can use one of 2 payment methods:
- Wire Transfer (Bank Transfer)
- Payment Card
For domestic companies and individuals, all payments must be made in RSD, whereas foreign companies can pay in EUR in accordance with the invoice. No cash payments will be accepted!
Cancellation/Change Policy
In order to give our customers the best possible experience as of July, 2019 Puzzle Software has enforced the Cancellation Policy to ensure that our customers are able to sign up for training they wish to attend.
All payments have to be made no later than 5 business days prior to a training. If a reservation is made less than 5 days prior to the training, the payment need to be made immediately.
Training certificates will not be issued to any participant who is no-show (for any reason), to any participant who didn’t attend the entire training (all training days) or to any participant who attended the training but didn’t made the payment.
| Cancellation Period | Terms |
| More than 30 calendar days from a scheduled training start date | No penalty, 100% of amount paid refund |
| 15-30 calendar days from a scheduled training start date | 60% of amount paid refund |
| Less than 15 calendar days from a scheduled training start date | No refund |
* No refund for no-show
Please Note: Puzzle Software reserves the right to cancel any training at any time with a notice to the participants. According the Payment Policy – Agile education, if Puzzle Software cancels a course, participants may either opt for a transfer of the registration payment amount toward a future course or to receive a refund for the registration payment amount only. All other expenses are the responsibility of participants.